Shipping policy

Thank you for visiting LievKaart. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email at hello@lievkaart.com.

2. Shipping Destinations & Estimated Delivery Time

We provide international shipping to the following countries and regions. Estimated delivery times (starting from the date of shipment) are as follows:

REGION DELIVERY TIME 
North America (USA, Canada) 7 - 12 days

Europe (UK, Germany, France)

NL | Belgium

5 - 7 days

1- 3 days
Asia (Hong Kong, Japan, South Korea, Singapore) 3 - 10 days
South America (Brazil)

15 - 25 days

Note: Delivery times are estimates and may vary due to customs clearance processes, local postal efficiency, or force majeure events (e.g., extreme weather, strikes).

3. Shipping Rates

  • Standard Shipping: Shipping charges for your order will be calculated and displayed at checkout based on the weight and destination.

  • Free Shipping: Enjoy Free Worldwide Shipping on orders over €100 (NL), €150 (EU).

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package through our tracking page or the carrier’s official website.

5. Customs, Duties, and Taxes

LievKaart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

  • Special Note for Brazil: According to Brazilian customs regulations, please ensure you provide your correct Tax ID (CPF) at checkout to ensure smooth customs clearance.

6. Damages & Lost Packages

LievKaart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

However, we are happy to assist you by providing relevant shipping documentation. Please reach out to us at hello@lievkaart.com.

7. Address Corrections

Please contact us within 2 hours of placing your order if you need to change the shipping address. Once the order has entered the fulfillment process or has been shipped, we cannot change the address.

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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@lievkaart.com or initiate the return process directly in your account. If you need any help, feel free to send us a message—we’re happy to assist you.

  • Please note that returns will need to be sent to the following address: Bozenhoven 95LL, 3641 AD, Mijdrecht. Netherlands.
  • To ensure your return can be processed smoothly, please first request a return (in your account) before sending any items back, as we’re unable to accept items that are returned without prior approval.
  • Please note that return shipping costs are the responsibility of the customer.

You can always contact us for any return question at hello@lievkaart.com.. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as certain *beauty products/ skincare). We also do not accept returns for *hazardous materials, *flammable liquids, or *gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return *your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. When approved, you’ll be automatically refunded on your original payment method within 2-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lievkaart.com.

*Except for the conditions described above, returns will not be accepted.

Contact Us

If you have any questions about our shipping practices, please feel free to reach out:

  • Store Name: LievKaart

  • Email: hello@lievkaart.com