Lievkaart Customer Care & Support

Welcome to Lievkaart FAQ!
We know shopping online comes with questions, so we’ve put together the answers to the most common ones. From shipping and returns to product details and gift options, we want you to shop with confidence and ease.

Still need help? Our team is always happy to assist you personally.

At Lievkaart you’ll find a carefully curated selection of skincare, body care, haircare, baby and kids items, lifestyle products, and unique accessories. We only choose high-quality, safe and sustainable brands that fit our values of care, beauty, and well-being.

Orders placed before 16:00 CET are usually shipped the same day. Delivery within the Netherlands typically takes 1–2 business days, while EU orders may take 3–7 business days depending on the destination. You’ll receive a tracking code as soon as your order is on its way.

pping within the Netherlands is free on orders over €100. For smaller orders, we charge a flat fee (usually NL €4,95 ). For international shipping, rates are calculated at checkout depending on the country (usually NL €7,95 ).

Yes, absolutely! You can return items within 14 days of receiving your order. Products must be unused, unopened, and in their original packaging. Simply contact us Hello@lievkaart.com and we’ll guide you through the process or click on the return button in your menu.

Begrijpen van Retourbeleid

Om in aanmerking te komen voor een retour, moet uw artikel zich in dezelfde staat bevinden als waarin u het heeft ontvangen, ongebruikt of ongepast, met labels en in de originele verpakking. Je hebt ook de bon of het aankoopbewijs nodig.

 

We willen dat je enthousiast bent over je aankoop en terugkomt voor meer. Als je om welke reden dan ook ontevreden bent, neem dan contact met ons op via support@lievkaart.com om een retour of ruil te starten binnen 14 dagen na levering.   

Je kunt het retourproces zelf starten via deze link, als je vragen hebt, aarzel dan niet om contact met ons op te nemen!

 

 

Most of our brands, such asNaïf, Witlof, SMPL Skincare and Baiobay, are known for theirvegan, cruelty-free and natural ingredients. You’ll find all details under each product description.

Yes! Every order can be beautifully wrapped ineco-friendly packagingupon request. Perfect for birthdays, holidays, or a little self-care treat. You can even add a personal message at checkout.

Definitely! Check out our Offers & Discounts collection for limited-time deals. You can also sign up for our newsletter to receive exclusive promotions, new product launches, and inspiration straight to your inbox.

We accept all major payment options including iDEAL, PayPal, Klarna (buy now, pay later), Visa, Mastercard, and American Express. Secure checkout is guaranteed.

The best way is to follow us on Instagram, Pinterest, and Facebook for daily updates. Plus, by subscribing to our newsletter, you’ll be the first to hear about new arrivals, seasonal collections, and exclusive deals.


  • Vegan

    An array of choices are vegan and animal-friendly.

  • Shop now, get free, fast shipping over €100.

    We aim for quick delivery and affordable shipping rates

  • Natural

    We favor products crafted with natural elements.

  • With Care

    Products crafted & made with the utmost love for people and the environment.

Still have questions? Contact us today

Start shopping our Top Picks and Customer favorites loved by many!”