LievKaart strives to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.

LievKaart works hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.

We accept debit and credit cards including Visa, Mastercard.

When making a payment using your debit or credit card, please ensure your name and billing address matches the card holder address details held by your card issuer.

We also accept payment via PayPal, IDEAL and Klarna.

We guarantee that all credit card transactions processed through our site are secure, with all payments transmitted automatically by Shopify Payments.

Enhance Security with Our Advanced 3-D Secure (3DS) Payment Authorization System

Bank: KNAB

LievKaart | NL62KNAB0616573081

My order never got to me, what do I do?

Oh no! Hopefully, this doesn’t happen but if it does, although LievKaart shipping carriers work independently to deliver your package, we’ll figure this out together! 

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it has never been updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.  

When your order ships you will receive a separate email from LievKaart providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

We sure do! LievKaart ships products to most countries in Europe.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

LievKaart typically ships in 1-2 business days (Mon-Fri) in the Netherlands. And you will receive your order within 1-5 business days (Mon- Fri) in countries within Europe. For countries outside Europe, please contact us. Please know that we are doing the best we can to get orders out promptly.

LievKaart wants you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at support@lievkaart.com to initiate a return or exchange within 14 days of delivery.  For More Detail, Read Here.

When returning the product, ensure it remains in its original state with all included accessories. If the return meets our policy, a prompt refund will be issued.

You can start the return process yourself via this link, if you have any questions please do not hesitate to contact us!

Our return address is:

• Bozenhoven 95, LL
• 3641 AD, Mijdrecht
• Netherlands

If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 14 days from the date of purchase. 

To be eligible, items must be unworn, undamaged, unmarked, and in their original packaging.  

The refund timeline for an online order is between 7 and 14 business days from the date of refund issue, and it will be refunded in the manner in which you have paid. 

Make sure you follow us on social media and keep an eye on the website! That way, you will always be informed when we provide a discount code.

We provide discount codes in the following ways: 

• Check out our Pinterest, Facebook or Instagram for the most recent promotions or visit our website for (nice) discounts.
  
• Follow us on Facebook, Pinterest and Instagram. Here, we regularly post messages with a discount code that you can redeem on the website.
• Sign up for our newsletter. This way you will be kept informed of our promotions, offers and other interesting discounts. 

We regret to learn that your discount code doesn't work!  Check the following points and whether you have taken them into account. Still can't figure it out! Don't worry, we are here to help you!

When you want to use a discount code, it is important that the products in your shopping cart / order value meet certain conditions. 

There is no discount or free product added when the code is applied. 

• The most common reason for this is that you didn't meet the conditions of the promotion. Please refer to the promotion conditions. Discounts are not compatible with bundles and combination deals. 
• Are you using the newsletter discount on your first order? Then there is also a minimum order value of €50.
  
  When using multiple discount codes, the codes may not be combinable.
• If you combine multiple promotions where you can also receive a free product, make sure that the final amount after discounts still meets the condition. 

I get the message 'the entered discount code is not valid'.

• Check the end date of the promotion via the promotion conditions. 
• The code was offered via another website and does not match our promotions. 

I get the message 'the entered discount code has already been used'. 

• The code was used for a previous order.
  You cancelled an order during the payment process. The code will therefore no longer be valid, please contact Customer Service and we will look into it for you. 
• The discount in the shopping cart does not match the discount code.
  Check whether all products are included in the promotion, it is possible that certain products are excluded. 

How do I know if I will receive a free product (with a relevant promotion)? 

•  If you use a promotion where you receive a free product, the product will appear in your shopping cart after adding the code. If the product is not displayed, you do not meet the promotion conditions or the product is already out of stock.

Reach out to Contact LievKaart, whether it’s for a question, collaboration, or a comment, we're here to help.  Our team is dedicated to ensuring that every interaction is pleasant and productive. 

• For questions about our services, products, or policies, you’ll find that receiving answers is just a few clicks or a phone call away. 

Our knowledgeable and friendly customer service team is always ready to provide the information you need. Whether you have an inquiry about a specific product or need assistance with an order, our team will guide you through the process and offer the support you need.

• Thinking of collaborating with LievKaart

 We are always excited to explore new opportunities and partnerships. Whether you're an influencer, a business, or an individual with a unique proposal, we want to hear from you. Reach out with your ideas, and let's see how we can work together.

• Comments and feedback are important to us as they help us grow and improve. 

If you have any suggestions on how we can better serve you, or if you want to share your experience with LievKaart, we invite you to contact us. Listening to our customers' voices is crucial, and we value each piece of feedback. 

• You can contact LievKaart through various channels. 

Our official website features a contact form where you can submit your inquiries directly. Alternatively, you can email us or reach out through our social media handles. We strive to respond to all communications promptly, ensuring that your experience with us is always positive.

At LievKaart, we strive to provide our customers with the best possible service and products. However, we understand that sometimes things may not go entirely as planned. If you have any complaints or issues, we are here to help you find a resolution.

We recommend that you first report any complaints to us by emailing support@lievkaart.com. Our dedicated customer service team will review your complaint and work with you to find a satisfactory solution.

If, for any reason, your complaint is not resolved through direct communication with us, there are additional steps you can take to seek further assistance.

WebwinkelKeur Mediation:

we offer the option to register your dispute for mediation through the Webwinkelkeur  (The Netherlands) platform. Mediation can help facilitate communication and negotiation between parties to reach a mutually acceptable resolution. To register your dispute for mediation, please visit https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

European Commission ODR Platform:

If you are a consumer located in the European Union and your complaint is not being processed elsewhere, you have the option to register your complaint through the Online Dispute Resolution (ODR) platform provided by the European Commission. The ODR platform is designed to facilitate the resolution of disputes between consumers and online merchants. You can access the ODR platform at http://ec.europa.eu/odr.

Please note that if you file a complaint through the European Union platform, it should be done only if your complaint is not being addressed through other channels.

At LievKaart, we value your satisfaction and will make every effort to address your concerns. We appreciate your feedback and the opportunity to improve our products and services.