FAQ

At Lievkaart you’ll find a carefully curated selection of skincare, body care, haircare, baby and kids items, lifestyle products, and unique accessories. We only choose high-quality, safe and sustainable brands that fit our values of care, beauty, and well-being.

Orders placed before 16:00 CET are usually shipped the same day. Delivery within the Netherlands typically takes 1–2 business days, while EU orders may take 3–7 business days depending on the destination. You’ll receive a tracking code as soon as your order is on its way.

pping within the Netherlands is free on orders over €100. For smaller orders, we charge a flat fee (usually NL €4,95 ). For international shipping, rates are calculated at checkout depending on the country (usually NL €7,95 ).

Yes, absolutely! You can return items within 14 days of receiving your order. Products must be unused, unopened, and in their original packaging. Simply contact us Hello@lievkaart.com and we’ll guide you through the process or click on the return button in your menu.

Shipping & Delivery

At LievKaart, we handle every order with care and ensure your products reach you safely and promptly. Orders within the Netherlands are delivered Monday to Saturday via DHL or PostNL, with shipping costs starting at €4.95 and free shipping for orders over €100. You will receive a tracking number by email once your order ships, so you can follow your package every step of the way.

If you’re not home during delivery, a card will be left in your mailbox, or you can choose delivery to a neighbor or a Parcel Point for extra convenience. During sales and holidays, delivery may take a little longer, so please keep this in mind when placing your order.

The following rules apply to orders within the EU. 

We ship within 1-2 business days and aim for delivery within 5-7 days, depending on the carrier. We apologize for any delays. You can always reach us via WhatsApp or email if you have any questions; we're happy to help.

Returns & Refunds

Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return items in their original condition within the period stated in our refund policy. Refunds are processed quickly, and any amount paid will be returned promptly. If your order cannot be fulfilled or is delayed, we will contact you immediately, and you may cancel your order without any cost.

At LievKaart, we ensure the risk of damage or loss remains with us until your package is delivered safely to your chosen address, giving you confidence when shopping with us.

You can start the return process yourself via this link, if you have any questions please do not hesitate to contact us!

Most of our brands, such asNaïf, Witlof, SMPL Skincare and Baiobay, are known for theirvegan, cruelty-free and natural ingredients. You’ll find all details under each product description.

Yes! Every order can be beautifully wrapped ineco-friendly packagingupon request. Perfect for birthdays, holidays, or a little self-care treat. You can even add a personal message at checkout.

Definitely! Check out our Offers & Discounts collection for limited-time deals. You can also sign up for our newsletter to receive exclusive promotions, new product launches, and inspiration straight to your inbox.

We accept all major payment options including iDEAL, PayPal, Klarna (buy now, pay later), Visa, Mastercard, and American Express. Secure checkout is guaranteed.

The best way is to follow us on Instagram, Pinterest, and Facebook for daily updates. Plus, by subscribing to our newsletter, you’ll be the first to hear about new arrivals, seasonal collections, and exclusive deals.