Refund policy

 

Thank you for shopping with LievKaart. We want you to be completely satisfied with your purchase. Please review our Return & Refund Policy below.

 

1. Return Eligibility

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and in the same condition as received
  • Include all original tags and packaging
  • Be accompanied by proof of purchase or receipt

Returns that do not meet these conditions may not be accepted.

 

2. How to Start a Return

To request a return, please submit a return request through your account or contact our support team at:

support@lievkaart.com

Return requests must be approved before sending any items back.

Approved returns should be sent to:

LievKaart
Bozenhoven 95 LL
3641 AD, Mijdrecht
The Netherlands

If your return is accepted, we will provide instructions on how and where to send your package.

Please note:

  • Items returned without prior approval will not be accepted.
  • Customers are responsible for securely packaging returned items.

For any return-related questions, we kindly ask you to contact us through our contact form: LievKaart Contact Page.


3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

If you are unsure whether your item is eligible for return, please contact us through our contact form before initiating a return: LievKaart Contact Page

 

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care and beauty products
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

 

5. Exchanges

The fastest way to exchange an item is to:

  1. Return the original item
  2. Wait for the return to be approved
  3. Place a new order for the desired item

This helps ensure the quickest processing and product availability.

 

6. European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused and in its original condition
  • Tags and original packaging must be included
  • Proof of purchase is required

This right applies in accordance with applicable EU consumer protection laws.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method
  • Processing typically occurs within 10 business days

Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us through our contact form: LievKaart Contact Page.

 

8. Contact Information

For all return and refund inquiries, please contact:

LievKaart
support@lievkaart.com
Bozenhoven 95 LL
3641 AD Mijdrecht
The Netherlands

WhatsApp: +31 6 38 70 50 98