Shipping policy
Shipping Policy
Thank you for visiting LievKaart. The following terms and conditions constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
During busy periods, sales, or holidays, processing and shipping times may be slightly delayed. Please allow additional transit time for delivery.
If there is a significant delay with your order, we will contact you through the email address provided during checkout.
2. Shipping Destinations & Estimated Delivery Time
We offer international shipping to the following countries and regions. Estimated delivery times begin from the shipment date.
| Region | Estimated Delivery Time |
|---|---|
| Netherlands & Belgium | 1–3 business days |
| Europe (UK, Germany, France) | 5–7 business days |
| North America (USA, Canada) | 7–12 business days |
| Asia (Hong Kong, Japan, South Korea, Singapore) | 3–10 business days |
| South America (Brazil) | 15–25 business days |
Please note: Delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, strikes, or other unforeseen circumstances.
3. Shipping Rates
Shipping costs are calculated at checkout based on the destination and package weight.
Standard Shipping
Shipping rates vary depending on the region and selected carrier.
- Shipping within the Netherlands starts at €3.95 (Letterbox) €4.95 (package) for orders below €100
- International shipping starts at €7.95 for orders below €150
Free Shipping
Free shipping is available for:
- Orders over €100 within the Netherlands
- Orders over €150 within Europe
Depending on your region, available delivery methods may include:
- Home delivery
- Parcel points
- Local carrier pickup locations
4. Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.
Tracking information usually becomes active within 24–48 hours after shipment.
You can track your order through our tracking page or directly via the carrier’s official website.
5. Customs, Duties & Taxes
LievKaart is not responsible for customs duties, import taxes, VAT, or any additional charges applied to international orders. These charges are the responsibility of the customer.
Special Note for Brazil
According to Brazilian customs regulations, customers must provide a valid CPF (Tax ID) during checkout to ensure smooth customs clearance.
6. Damaged or Lost Packages
LievKaart is not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact the shipping carrier directly to file a claim.
Please retain all original packaging materials and damaged goods before submitting a claim.
We are happy to assist by providing relevant shipping documentation if needed. For assistance, please contact us through our contact form: LievKaart Contact Page.
7. Address Changes & Corrections
If you need to change your shipping address, please contact us within 2 hours of placing your order.
Once an order has entered the fulfillment process or has already been shipped, we are unable to modify the shipping address.
For address correction requests, please contact us through our contact form: LievKaart Contact Page.
8. Delivery Responsibility
LievKaart will exercise the utmost care in processing and delivering all orders.
The risk of loss or damage to products passes to the customer upon successful delivery to the provided shipping address or designated recipient, unless otherwise agreed.