We understand that circumstances can change. At LievKaart, orders may be cancelled or amended while they are still being processed and before they have been confirmed for fulfillment. Once an order has entered the fulfillment process, it is no longer possible to cancel or modify it.
If your order has already been fulfilled or dispatched and you no longer wish to receive it, you may decline the parcel upon delivery. The shipment will then be returned to us, after which our Customer Care team will be pleased to assist you with the appropriate next steps.
For personal assistance, please contact our Customer Care team or email hello@lievkaart.com. We are committed to handling every request with care and providing a seamless experience from order to delivery.