If your payment has been declined or could not be completed, please first check that your payment details are correct and that your chosen payment method is active and authorised for the transaction. You may also wish to try the payment again or select an alternative payment method at checkout.
If the payment continues to be unsuccessful, please contact your bank or payment provider, as they may be able to clarify the reason for the decline.
Should you require further assistance, our Customer Care team will be pleased to help. Please contact us at hello@lievkaart.com and, where possible, include your order details so we can assist you efficiently.